Service was good, personnel were helpful, and attentive. Room was super spacious, and the waterpark was super loads of fun for everyone! We had 8 people age 71 to 4 years old.

Service was good, personnel were helpful, and attentive. Room was super spacious, and the waterpark was super loads of fun for everyone! We had 8 people age 71 to 4 years old.
Dear Trip Advisor Reviewer,
Thank you for your recent post! We are so glad that you had a great time! We look forward to welcoming you again soon!
Sincerely,
Management
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My friend and I took our kids ages 10 and 12 to Big Splash. Although I wasn't over-impressed with the facility, both of our kids had a great time. It is comparable to the waterpark section of a small themepark. Lots of fun, but nothing out of the ordinary. The food is average for this type of establishment. Be prepared...
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Dear Trip Advisor Reviewer,
Thank you for your recent review. We are so glad to hear that you had a good time while visiting our facility. We do apologize about your arcade experience. I'm not sure when you stayed in April, but we just received some new games this past week! Again, we are glad to hear that you had...
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We enjoy just watching all the lively and excited children as well as adults who come down those water tubes screaming and laughing
Dear Trip Advisor Reviewer,
Thank you for your recent posting. We are so glad that your grandchildren love our park! We hope to have you back again soon!
Sincerely,
Management
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We are actually here right now...a day trip. My kids seem to be having a great time, but one of them has huge scratches on his back from one of the water slides. I heard several others complain too. Another, even bigger problem. We stood in the food line for about an hour. Also in the same line were people...
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Dear Trip Advisor Reviewer,
Thank you for your recent posting. We are glad to hear that you had a good time. We do apologize that you had to wait in line. We usually do have extra cashiers during this busy time to assist with the purchase of day passes. We assure you that we will make sure that happens in...
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My family and I (husband and two children) had a wonderful family weekend at Big Splash Adventure. Right away I noticed the huge parking problem. As we arrived (around 2pm) I noticed there were ZERO parking spaces. Literally... NONE! Even out in the gravel/dirt where dozens of other vehicles parked, there were no spaces left. We had reservations to this...
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Dear Trip Advisor Reviewer,
Thank you for your recent review. We are so glad to hear that you had a good time and plan on visiting us again in the future! I will pass on your comments concerning the food to our Food and Beverage team as well as your concerns of the arcade games being out of order. Overall...
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Well we checked in with no problems. We had the luxury to eat at the black buggy. After dinner we had time to not enjoy the water park. After seeing that the kid land area was closed for s one reason to be cleaned 4 people in our group got sick so around 8 we retired back to our rooms....
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Dear Trip Advisor Reviewer,
Thank you for your recent posting. We apologize about the noise complaints. We have quiet hours posted in the hallways and have a manager that does maintain the halls after quiet hours. We do treat all complaints the same and ask that guest abide by the quiet hours posted. We apologize if this was a miscommunication....
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I was very happy at first with Jennifer who worked with me to set up my son's birthday party. When the morning of the party arrived we had very hazardous road conditions with snow and Ice where I live,about 2 hours from Big Splash. I called the hotel at 7:38am well before we were to leave to see what there...
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Dear Trip Advisor Reviewer,
Thank you for your recent post. We do apologize for any inconvenience we caused you. I am glad that you were able to work with our General Manager to reschedule your party. We look forward to your party and assure you a pleasant experience is our utmost goal.
Sincerely,
Management
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We went to Big Splash for New Year's Eve, The staff was very friendly and helpful. The rooms were clean and well kept. The staff did a nice job of celebrating New Years' for the kids. There are four large slides in the park, a smaller area for younger kids with smaller slides and water guns, etc. The lazy river...
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Dear Trip Advisor Reviewer,
Thank you for your recent post! We are so glad you decided to share New Years Eve with us and that you had a great time! We hope to have you back again soon.
Sincerely,
Management
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The hotel is clean and the staff friendly. The breakfast buffet that's included is a great deal. The kids had so much fun and we enjoyed the fact that the water park wasn't so big you couldn't find the kids.
Dear Trip Advisor Reviewer,
Thank you for your recent post! We hope to have you back again soon.
Sincerely,
Management
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I read the reviews before going but thought many people were being pessimistic. I was wrong, very over priced! The customer service is ok, the food is very over cooked!!! I know that indoor pools need a lot of chlorine, and it was a little small water park, but it was fun. The rooms were ok, nothing to ravish about....
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Dear Trip Advisor Reviewer,
Thank you for your recent review. We are glad to hear that you had a good time. The Groupon price does include a lot of extra activities including the Santa Workshop, Shotz tickets, kiddie barrel train tickets, etc., which creates a larger value than just the water park and breakfast. Room rates do vary throughout the...
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